Responsible gambling

Responsible Gaming at Rachel Casino

At Rachel Casino, we prioritize our players' well-being and safety. We understand the potential risks associated with online gaming and want to ensure that you play responsibly.

Setting Limits

To help manage your bankroll effectively, set a deposit limit for each day/week/month via "My Account" > "Responsible Gaming". This will prevent excessive deposits into your account.

• Deposit limits: Configure daily, weekly or monthly limits by adjusting the respective fields.
• Losses per session: Set the maximum amount you're willing to lose during an individual gaming period. If this limit is reached, your session will automatically close.

Reality Checks and Session Reminders

Our platform offers reality checks that can help track your playtime and winnings/losses. Additionally, receive periodic reminders about your gaming time to maintain a balance between leisure and responsible behavior:

• Reality checks: Adjust the frequency of notifications (e.g., every 30 minutes) via "My Account" > "Responsible Gaming".
• Session reminders: Configure interval-based prompts (e.g., after one hour, two hours). These will remind you about your gaming time.

Take a Break or Self-Exclude

If needed, consider taking temporary breaks from our platform to regain control over your activities:

• Cool-off period: Select an extended break duration ranging from 24 hours up to several weeks in "My Account" > "Responsible Gaming".
• Self-exclusion option: Choose a longer-term solution by excluding yourself indefinitely or selecting specific dates. Both options involve contacting customer support for assistance.

Seek Professional Help

If you are struggling with problem gaming, please consider reaching out:

• International organizations such as the National Council on Problem Gambling (NCPG) offer guidance and counseling.
• Canada-specific resources include:
  • ConnexOntario
  • Responsible Gaming Council (RGC)
  • Other local help lines